Angela Floyd
Outstanding Speaker, Life Skills Manager, Keynote and Seminar Leader
Speaks On....
Personal & Professional Excellence For Secretaries, Administrators, Administrative/Executive Assistants, Office Managers and Office Staff
Select from these sub-topics:
 | The Difference Between "A Job" and "A Profession" |
| Attitude Is Everything — The Key to Success With Others |
| Dealing with the Difficult (Happy Challenged) Customer/Client |
| Quality Customer Service |
| Proper Telephone Techniques |
| Know Your Customers Needs |
| Handling the Customers Perception |
| Remaining Effective During Unpleasant Situations — Calming Upset (Happy Challenged) Customers/Clients/Co-Workers |
| Confidentiality In The Workplace |
| Maintaining Standards |
| Avoiding Legal Blunders |
| DWI (Deal With It) — Personal and Professional Steps to Excellence |
What people are saying about Angela's programs:
"Positive Attitude, Great Communicator"
"Angela puts everyone at ease from the beginning, she is pleasant and very personable"
"Outstanding Sense of Humor"..."She Kept It Interesting"
"Extremely Knowledgeable"
"Angela is a wonderful positive person..she was well informed...I am a newcomer in the medical field..she motivated me to do my job well with confidence"
"...interest was held throughout the seminar..speaker(Angela) had great personality and sense of humor and was very knowledgeable."
Angela has presented to health care providers in the long term care, hospitals, nursing homes, home health care, school nursing and related in numerous states as well as to office and administrative staff.
Contact Angela At...
N.C.E.H.S.
14439 N.W. Military highway, #108, PMB 615 San Antonio, TX 78231
Office: 210-698-8700
Fax: 210-698-8701
or call Angela at
1-800-892-4722
to schedule our services or acquire our products.
Also, please feel free to e-mail us for more information, or if you have any questions or comments, at info@ncehs.com
